• logo Asterisk


The Belgian Market Practice Act provides that the Purchaser (B2C) can return the product within a period of time of 14 calendar days, starting the day after the delivery of the product, without any consequences in the sense of penalties or giving reasons. This is called the right of withdrawal. However, products which were custom designed (designed to measure in accordance with the needs or explicitly expressed wishes of the Purchaser) fall outside the scope of Article 47, § 4, 2 ° WMPC. These could include: various clothing (especially for protective gear), accessories and related goods. Such products, if custom made or designed, are therefore not eligible for a refund.

Also, products where the seal has been broken are not covered by this provision and neither is products designed to measure or highly perishable goods. In the case in question, these could include articles of audiovisual nature (concerning activities). A returned consignment must be sent by mail or another carrier. Returning an order is at the risk and expense of the Purchaser, except when the product is not as agreed. The client must return the product to the After Sales Service of Action Factory and apply for a return document via customer@actiongear.eu within the guarantee extension period. In case of a valid and legally correct use of the abovementioned renunciation right, Action Factory will reimburse the sum paid by the Purchaser within seven (7) working days by means of a payment method at its discretion but generally accepted internationally. No reimbursement is possible if the renunciation right is exercised unlawfully. In that case, on the understanding that reasons are stated, the goods will be returned to the Purchaser at the Purchaser’s own risk and expense.